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General Terms and Conditions

Terms and Conditions and provisions for the protection of personal data of deliv24.com
(Dmitry Kryutts and Alexander Nazaruk)

§ 1 General information and interpretation of terminology

deliv24.com  (Dmitry Kryutts and Alexander Nazaruk) is the operator of an online portal, internet address of which is deliv24.com, and of the following domain (hereinafter: "deliv24.com"), and all subsequent alternative access paths to deliv24.com via connections with other services and platforms, as well as provided platforms (e.g., access through IPhone-App, Android-App, etc.).

deliv24.com is a portal providing services for ordering flowers via the Internet, i.e. is engaged in considering data, processing and transmitting information about ordering flowers and related products and services between the client ("user") and the assisting seller ("provider"). At the same time, deliv24.com, as the representative with the authority to sign the agreement, is authorized to represent the provider and transmit information about orders of flowers/goods between the user and the provider, but does not fulfill the obligations arising from the contractual relationship between the User and the Provider. Site content of deliv24.com and the services it provides in its course of action (to a large extent) are self-explanatory, revoked around the clock and subject to constant changes. deliv24.com is not liable for the execution of orders. This regulation also remains unchanged at presence of the respective adjustment provisions contained in another presentation in special agreements between users and deliv24.com. deliv24.com makes sure that the contents of the site and the range of services always comply with actual opportunities. Statements that deliv24.com makes regarding the user or the provider, or, on the contrary, the user or the provider make regarding deliv24.com are valid even if they are compiled and transmitted by SMS- or MMS-messages, by E-Mail, fax or by other means of communication and successfully delivered to the recipient.

§ 2 The right of revocation of the order and restrictions on the exercise of this right

  1. 1. The right of revocation of the order for consumers relies under the agreement on conditions and procedure of remote product sales. Agreements on conditions and procedure of remote product sales are agreements for the supply of goods or provision of services, including financial, concluded between the company and the consumer exclusively using communication tools, operating at a great distance.

  2. 2. Regarding the contractual relationship between the provider and the user (see above the interpretation of terminology), one should take into account the following: The right of revocation of the order in accordance with § 312 d, paragraph 4, No. 1 of the Civil Code is not applicable in particular for agreements on conditions and procedure of remote product sales for the supply of goods, which are manufactured according to the customer orders, or clearly tailored to the personal needs of the client, or on the basis of their qualities are not subject to the return shipment, or can spoil quickly or their shelf life has expired. Providers that offer their services to consumers as the entrepreneurs using the platform provided by deliv24.com shall take into account the provisions of the Law on the issuance of a written explanation of revocation of the order.

  3. 3. For contractual relations between deliv24.com and individuals using the platform provided by deliv24.com, as consumers, the following is applicable: Contractual relations relate solely to the provision of the online portal for use through the site deliv24.com and to its use (see above). You may revoke your statement of consent regarding these General terms and conditions, as well as your application for concluding an agreement on the use of the online portal deliv24.com during two weeks after your application on consent has been made without giving reasons in writing (e.g., letter, fax, E-Mail, etc.). The time limit begins after receipt of such clarification in writing. To meet the deadline of revocation of the order, it is enough to send the application for revocation of the order timely. Application for canceling the order should be sent to:

    Mailing address:

    Deliv24.com, GbR
    Dmitry Kryutts & Alexander Nazaruk
    Vestshtrasse 33
    53913 Swisttal
    Germany

    Email:

    info@deliv24.com

    In case of revocation of the order, you are not bound by your statement of consent regarding these General terms and conditions, or the agreement for the use of the platform provided by the site deliv24.com. The right to revoke the order disappears prematurely if the agreement is fully executed by both parties in their insistent request, to the moment when you can exercise the right to revoke the order.

§ 3 Operator of the platform/Domain

  1. 1. These General terms and conditions (hereinafter: "Terms of Use") apply to the use of deliv24.com, irrespective of the invoked domain or subdomain.

  2. 2. The operator of the platform is deliv24.com (Dmitry Kryutts & Alexander Nazaruk), Vestshtrasse 33, 53913 Swisttal, Germany, even if the service is offered, accessible and usable in another country.

  3. 3. The Terms of Use are also applicable in the case when the website or part thereof are used by the other websites that provide full or partial access to deliv24.com.

  4. 4. In addition, the Terms shall apply to deliv24.com applications (App), irrespective of the invoked domain or subdomain. This also applies to deliv24.com Facebook App, which also provides the function of ordering via deliv24.com.

§ 4 General conditions

  1. 1. Validity of the General terms and conditions

    When sending the order form in connection with the activation of the confirmation button on the checkout/order page, the user along with his/her consent concerning the General terms and conditions of the agreement and the privacy policy (Opt-In method) accepts the Terms of use and the provisions of personal data protection (comparison below). Ordering is valid only in the case of selecting the confirmation button (activation) on the checkout/order page. Additional agreements may apply specifically for individual content, services and offers. In this case, it should be indicated separately.

    1. At registration, each user must provide truthful information about himself/herself. If the data does not correspond to reality, deliv24.com reserves the right to block the user/provider.

    2. Each registered user has the right to become a provider. For this purpose, he/she with the help of the menu item "my page" and then "become the provider" creates his/her own account of the seller or provider after he/she has completely filled the corresponding required fields and unequivocally accepted the General terms and conditions.

    3. Verification

      1. 1. Verification of the provider`s identity is not required on a mandatory basis. However, deliv24.com offers service providers three options to verify their identity. Emblem of identity verification in the search query represents the goods for each user in accordance with the verification status of a particular provider. If the emblem of identity verification is not displayed in the search query, then this provider is considered untrusted by deliv24.com. 

      2. 2. The possibility to verify the identity No. 1: "50% bronze". For this purpose, a provider needs to upload his/her digitized identity card, both sides, on deliv24.com. After the necessary data correction by deliv24.com, the status "50% bronze" is activated. This verification option is free of charge. 

      3. 3. The possibility to verify the identity No. 2: "100% silver". For this purpose, a provider needs to upload his/her digitized identity card, both sides, on deliv24.com. After the necessary data correction by deliv24.com, a written notification with the verification code is sent to the provider`s e-mail. After the successful code setting, "100% silver" status is activated for this provider. The cost of this identification option on deliv24.com amounts to the one-time fee for the processing of data at a rate of 15,00 EUR.

      4. 4. The possibility to verify the identity No. 3: "100% gold". For this purpose, a provider needs to upload his/her digitized identity card, both sides, as well as his/her valid trade patent on deliv24.com. After the necessary data correction by deliv24.com, a written notification with the verification code is sent to the provider`s e-mail. After the successful code setting, "100% gold" status is activated for this provider. The cost of this identification option on deliv24.com amounts to the one-time fee for the processing of data at a rate of 25,00 EUR. 

  2. Obligation to offer stock availability

    The services offered on deliv24.com, which exists in the state of readiness of the platform, largely depend on the availability of the third party service. Especially important here are the accessibility and availability of European Internet infrastructure, the availability of the domain and the domain registry, as well as accessibility and availability of telephone lines, mobile radio networks, as well as partners who pay for these services. The overall condition of readiness of deliv24.com is closely related to the provision of third party services used in deliv24.com.

    deliv24.com has the right at any time, in whole or in part, not to offer or to block a range of services for a certain time or permanently for all users providers or certain groups of users/providers, without specifying the reasons thereof.

  3. 3. The absence of rights arising from the quality assurance regarding deliv24.com

    deliv24.com company is an absolute mediator between the user and the provider, and is authorized to act as the representative of the provider. However, deliv24.com in any case does not guarantee the quantity, quality or other aspects of goods and services offered by the involved provider. As the flowers/ plants are classified as a natural product, slight variations of shapes and color of the flowers from the patterns available on the Internet to which the user looks are generally admissible. If such deviation in the shape or color is significantly different from that shown in the patterns and therefore is classified as defects of goods in the understanding of § 434 of the Civil Code, the user has the right to bring the claim for breach of the warranties solely to the involved provider, but not to deliv24.com company. The content and volume of the user rights arising from the quality assurance of goods, according to the contractual relationship, are settled between the user and the provider. deliv24.com does not affect the data of the respective provider and accordingly does not execute the contents of the guarantee terms.

  4. In the case of negative assessments from the users, or if deliv24.com company has other grounds to believe that the provider does not fulfill his/her contractual obligations with respect to the users, then in the case of multiple repetition of the situation, it is entitled to exclude this provider from its list of providers deliv24.com. In order to ensure a high level of quality of the service delivery by the involved providers, deliv24.com is tied to assessments and comments of the users. The user is obligated to faithfully and justly assess the performance of the provider, not to provide false or causal information, especially if it does not correspond to reality.

  5. Conclusion of agreement between the user and the provider

    Products and services offered by providers on the deliv24.com website do not constitute a binding offer. The binding offer to conclude an agreement arises only when the user has made an order through deliv24.com. It is outside of the influence of deliv24.com if the provider does not process the orders made via deliv24.com. Therefore, deliv24.com can accept the offer of the user on behalf of the provider only if deliv24.com has verified the possibility of realization of the order by a specific provider. Then the execution of the agreement may enter into force only after verifying the possibility of timely delivery of the order.

    deliv24.com does affect the ability of a specific provider to accept the order, as well as to process it. The user acknowledges that he/she is not entitled to bring claims against deliv24.com concerning the work of the provider in the event of failure to fulfill the order or its partial fulfillment.

    For data transmission between the user and deliv24.com, as well as between the provider and deliv24.com, SSL / HTTPS connection is used. deliv24.com is constantly striving to prevent or minimize the occurrence of errors by using the latest technologies available.

  6. Exclusion of liability for links

    deliv24.com enthält auch Links zu anderen Webseiten. Die deliv24.com ist nicht für den Inhalt der verlinkten Inhalte verantwortlich und übernimmt weder Haftung noch Gewähr für die Richtigkeit der verlinkten Seiten. Auch der Datenschutz auf den verlinkten Seiten ist nicht Inhalt dieser Nutzungsbedingungen.

  7. Item description

    Provider should provide information in the Item description in a factual and product-related manner. Such information shall not contain explicit or implicit references to the provider and give the possibility of direct contact between the user and the provider. Texts, logos or symbols in the article images that permit an inference to the providers are prohibited. In case of violation of these rules, deliv24.com reserves the right to block the provider.

  8. Price formation

    The price seen by the user after entering postal index/location in the search query already contains all payable fees/contributions and, if necessary, is made up of the value added tax, postage charge depending on the entered index, payment for processing the request, brokerage fees, commissions etc. The displayed item price in the search query is therefore the final one.

    Provider should do the pricing so that all fees/contributions, including delivery charges - which can vary depending on the particular store and entered postcode - were included in the price specified in the article.

  9. Payment methods

    Payment for orders of goods. The user is granted the following payment options (subject to acceptable methods of payment for a particular provider):

    1. online payment via PayPal,
    2. by bank transfer,
    3. after getting an invoice,
    4. by debit in favor of provider or
    5. instant payment method

    to pay.

    Method of payment must be specified when ordering. The user shall always pay the provider for his/her order. In the event that the selected payment method incurs additional charges for transactions, the user should also cover them.

  10. Bank transfer

    The payment method "Bank Transfer" can only be selected if there are no items in the shopping cart whose delivery time is more than 4 days of the order date. If the user selects the payment method "Bank Transfer", the total amount of the order is to be paid to the account of the provider within the next 24 hours. If within the next 3 days from the order date no payment or only partial payment was made, the provider can cancel the order in accordance with the deliv24.com cancellation conditions.

  11. Purchase by invoice

    If the user selects the payment method "purchase by invoice", the provider must issue him an invoice for the total amount of the order in writing by e-mail or traditional mail. The user is obliged to pay this invoice within a specified period. In case there is no payment over a specified period, but less than 3 days, the provider has the right to bring the user to the litigation.

  12. Payment by debit

    If the user selects the payment method "debit", then he/she must present his/her bank details. Actually, the user is responsible for the completeness and correctness of the above bank details. By entering his/her bank details and confirming them by pressing the respective button "conditions of debit" during the checkout process, the user confirms that he/she is the owner of the bank account and agrees to write off the total order value from the above account, and authorizes the provider to do that. In the event the operation is not performed due to insufficient funds in the account of the user or incorrectly entered data, the user is required to pay the provider the fee for processing the request. However, the maximum amount of that fee is 10 EUR.

  13. Guarantee of fresh flowers and plants delivery

    If a flower/plant with the "freshness guarantee icon" appears in the search, it means that the supplier of certain goods guarantees its freshness for a minimum of 7 days from the date of delivery. The condition for this is the proper care. If a flower/plant does not stay fresh for seven days, the supplier is obliged to replace the goods or pay for pecuniary loss in the amount of the payment released. The burden of proof concerning the freshness guarantee rests with the recipient of the flower/plant.

  14. "Anonymous delivery" order option

    When delivering, the customer`s or user`s data will be kept secret.

  15. Order option "Delivery of goods to the neighbor"

    By agreeing with this option, the user accepts the fact that in the case of an unsuccessful attempt to deliver the goods to the specified address in a face-to face setting, the goods can be handed to the neighbor. In this case, delivery is considered successful. The supplier shall provide the recipient with the notification of the delivery at the specified delivery address. Handing over the goods to neighbors, the supplier shall record it in writing.

  16. Order option "deliver to the delivery address and leave"

    By agreeing with this option, the user accepts the fact that in the case of an unsuccessful attempt to deliver the goods to the specified address in a face-to face setting, the goods can be left at the specified address without any assumed responsibility therefor.

  17. Fulfillment of the conditions of agreement

    Accepting the order, the provider must personally or by authorizing the supplier deliver the goods within specified time limits to the specified address. He/she must undertake at least one attempt to deliver the goods. If the goods cannot be delivered, the supplier shall send the message to the specified address in the form of the permission to collect.

  18. Zustellungsvereitelung durch Empfänger

    Der Nutzer hat sich eine Zustellungsvereitelung durch den Empfänger zurechnen zu lassen. Eine Zustellungsvereitelung liegt insbesondere in den nachfolgend genannten Fällen vor, wobei diese Aufzählung keinen abschließenden Charakter hat:

    1. If the recipient refuses to accept the goods, the supplier shall record such refusal in writing. In this case, the goods are deemed to have been delivered successfully.
    2. If the recipient rejects the proof of delivery provided to him in the form of photos, the supplier shall record such refusal in writing.
    3. If the recipient refuses to record the receipt of delivery in writing, the goods cannot be issued to him. In response to this, the supplier leaves a permission to collect the goods at the specified address. Such permission authorizes the recipient to collect the goods within specified time limits and at a specified location. If it is a flower/plant or other perishable product, it should be collected over the next three days. For non-perishable goods, the collection period of 30 days shall apply. If the goods have not been collected within specified time limits, they are considered as delivered.

  19. Proof of delivery

    1. The supplier shall provide the proof of delivery, according to which the recipient shall confirm the receipt of goods in writing. One would then use the prescribed invoice for a particular order through deliv24.com. On user demand, the provider must scan or photograph the invoice and download it to deliv24.com in designated window as evidence of delivery. According to the rules, the provider undertakes to maintain the proof of delivery for at least 90 days. Responsibility for the accuracy and completeness of the content rests with the provider. If on user demand, the provider cannot provide the proof of delivery, the goods are deemed undelivered, and in consequence, the user can object to the request for payment, drawn up to him by the provider, as the delivery of the goods did not take place.
    2. There is the possibility to prove the delivery through photography. For this purpose, the supplier shall make a color photo (min. 1024x768 px, format: jpg, jpeg, etc.), on which one can clearly see the recipient with the delivered goods. However, this method is only possible with the unambiguous consent of the recipient. The supplier shall at the same time mark the corresponding box in the invoice. Further, the recipient may allow the user to view the photo. The supplier shall at the same time mark the corresponding box in the invoice. If the recipient agrees to make a photography as evidence of delivery of the order without the permission to show the photo to the user, then the supplier, the provider, as well as deliv24.com undertake to process photos of the evidence as anonymous. Transferring such proof to third parties presupposes fines. If photos of the evidence are provided, the provider then uploads them to deliv24.com and attaches to the appropriate order.
  20. Range of goods in the shop of providers

    The provider shall adjust the settings on his/her product range in the shop and his/her potentialities so that the alleged transactions between him and the user can be held on time and in accordance with the terms of the agreement. In the case of repeated non-compliance with this obligation, deliv24.com reserves the right to exclude such provider from the platform.

  21. Cases of conflict

    In the event of a conflict between the user and the provider, one should use the support of deliv24.com. If deliv24.com cannot settle the conflict between the parties in an amicable way, deliv24.com reserves the right to transfer personal contact data of the persons in dispute to the other party. After data transmission, this conflict case is considered settled for deliv24.com. Further involvement in the resolution of the conflict by deliv24.com is excluded. deliv24.com may perceive the conflict case as a reason to block the user/provider account without giving explanation.

  22. Amendments to the General terms and conditions

    deliv24.com reserves the right at any time and without giving reasons to issue its conditions of the agreement conclusion in a new way, since it is possible that it is not permissible in the interests of deliv24.com. The amendment is also unacceptable if it contains the essential parts of the agreement, especially the main results of the actions that could be the subject of amendments to the agreement. If deliv24.com has the valid address of the user at its disposal, deliv24.com shall timely notify the registered users of amendments via email. Reporting amendments is the evidence of the possibility and timing of the appeal, and contains the significance or consequences of failure to appeal.

    If the user does not submit an appeal against the action of the new amendments in the General terms and conditions of the agreement within 2 weeks starting from the date when the user has been sent a message about the amendments, such amendments in the conditions shall be deemed accepted by the user.

  23. Cancellation policies

    1. Cancellation of an order 7 days before the date of delivery

      Both the user and the provider can cancel the order without giving any reason.

      Then the requirement of the provider on payment is canceled as well as the requirement of the user on sending the goods. Already implemented user fees should be compensated to him within the next 3 working days in full. The fee of deliv24.com from the amount of the canceled order is re-credited to the provider in full-scale.

    2. Cancellation of an order 5 days before the date of delivery

      Both the user and the provider can cancel the order without giving any reason. If the cancellation by the user takes place before payment, he/she must pay the provider the amount of 20% of the agreed price as compensation. If the user has already paid the agreed amount in full, the provider shall reimburse him/her 80% of the agreed order. In the case of a partial payment, the provider reimburses the user the amount minus 20% of the agreed contractual amount. In this case, the provider based on the total price shall contribute to deliv24.com in full. If the provider makes the cancellation, he/she is obligated to pay the user the entire paid amount within 3 working days.

    3. Cancellation of an order 3 days before the date of delivery

      Both the user and the provider can cancel the order without giving any reason. If the cancellation by the user takes place before payment, he/she must pay the provider the amount of 50% of the agreed price as compensation. If the user has already paid the agreed amount in full, the provider shall reimburse him/her 50% of the agreed order. In the case of a partial payment, the provider reimburses the user the amount minus 50% of the agreed contractual amount. In this case, the provider based on the total price shall contribute to deliv24.com in full. If the provider makes the cancellation, he/she is obligated to pay the user the entire paid amount within 3 working days.

    4. Cancellation of an order on the day of delivery date

      Both the user and the provider can cancel the order without giving any reason. If the cancellation by the user takes place before payment, he/she must pay the provider the amount of 100% of the agreed price as compensation. If the user has already paid the agreed amount in full, the provider shall not reimburse the order. In the case of a partial payment, the provider reimburses the user the amount minus 50% of the agreed contractual amount. In this case, the provider based on the total price shall contribute to deliv24.com in full. If the provider makes the cancellation, he/she is obligated to pay the user the entire paid amount within 3 working days.

    5. Cancellation process

      In case of cancellation by the user, the provider must initiate actions to compensate for payment only after accepting the general order subject to its complete cancellation.

      If in the above-mentioned case the provider does not fulfill its obligation to reimburse the sum paid, then deliv24.com reserves the right to block the user account.

§ 5 Exemption from third party compensation claims

  1. In case the user/provider through the use of deliv24.com violated the right of third parties - including the rights of other users or providers, possibly by part of a sentence or part of a comment, or in any other manner by using the online portal, and as a consequence the third person may bring claims to deliv24.com, that user/provider agrees to indemnify deliv24.com against claims from third parties and reimburse the resulting monetary losses, including mandatory money for trial if deliv24.com must pay for trial.

§ 6 Usage rights

The user allows deliv24.com the non-exclusive use of the transmitted or stored by him/her content under the use of deliv24.com portal. Furthermore, the user rights come into force in such a way that deliv24.com may share the content, received from the user, especially comments on the work of the provider on deliv24.com, with its partners or transmit to partners for use. This is done without any special message to the user. In the future deliv24.com posts the users` comments about the providers collaborating with deliv24.com to ensure the quality work of the providers.

§ 7 Charges

Using deliv24.com platform is free of charge for users and providers.

If there is a legally enforceable agreement between the user and the provider, the provider must pay deliv24.com the fee of 10% of the total order value. The total amount of the order is considered the final amount for his/her entire order that the user sees when searching. Reference, the tax on the additional cost, fees for making payments and so forth are included in the total order value. deliv24.com fee will be charged at the end of each month. The invoice will be sent to the provider by e-mail to the email address known by deliv24.com. The provider can also see and download it in his/her account in "billing". The provider has to pay the bill within 14 days of the invoice date to the account specified in the invoice of deliv24.com. In the event of default with payment receivables, deliv24.com reserves the right to block the provider.

§ 8 Improper use

The user undertakes to use the goods and services received by deliv24.com only within the law.

In particular, unlawful orders to the provider (also called the orders "for fun") using the contact information stored on deliv24.com are prosecuted to the extent permitted by law. It is necessary to emphasize the fact that a fine for fraud can suppress the order of goods/services with the intent not to make an agreed payment to the provider.

§ 9 Termination and deletion

  1. The contractual relationship between the user and deliv24.com may be terminated at any time by either party, and without explanation. For this, it suffices to send by email the relevant message about termination. At the same time, the user's obligation to pay the provider for the goods remains in force. The provider shall complete current orders and unfulfilled user or deliv24.com requirements. In addition, after the termination of agreement by the user/provider, deletion of his/her publicly available comments about the providers collaborating with deliv24.com is not possible. deliv24.com considers deletion of certain comments on request. deliv24.com reserves the right to maintain in the system, process and display the contents of the user/provider (comments) even after the removal of his account, if this content is part of public opinion about the provider.

  2. Accounts of the user/provider who has made legal orders can be permanently deleted only after 9 months from the date of the last order. At this time, it is not possible to re-register on the already known postal address or e-mail.

  3. User/provider accounts cannot be deleted or removed if...

    1. there are orders in the status of "open" or "conflict"

    2. there are unpaid invoices between the provider and deliv24.com.

§ 10 Concluding provisions

  1. Applicable law and jurisdiction

    Solely the law of the Federal Republic of Germany with the exception of the UN Sales Convention is applied.

    If the user is a trader, the legal entity under public law or the owner of public-law funds and does not reside in the country, then all issues for this kind of contractual relations are solved in the legal domicile of Rheinbach.

  2. Written form

    Additions to this agreement shall be valid only in the particular case when they are agreed and recorded in writing. Recording in writing also occurs via email, SMS-, MMS-messages, and fax.

  3. Storage of the Terms of Use

    There is no automatic storage of these Terms of Use as part of the agreement conclusion. Valid is only the text of the Terms of Use currently posted on deliv24.com.

PRIVACY POLICY OF deliv24.com  (Dmitry Kryutts and Alexander Nazaruk)

§ 1 Protection of personal data, application of the privacy provisions

  1. General information

    During its operation, deliv24.com uses the required and/or personal data, partly automatically and partly upon its input by the user. deliv24.com collects and uses this data in accordance with the provisions of the Law and these provisions on personal data protection.

  2. Validity of data protection provisions

    By clicking the selected corresponding button (activate) on the checkout page or the order page when sending the order form, the user, along with the General terms and conditions and the provisions on the protection of personal data (Opt-Out method), agrees to these provisions on the protection of personal data and to the Terms of use (compare with the above). According to the rules, the order can be carried out only by selecting (activating) the corresponding button on the checkout page or the order page. An exception is made with respect to the special consent to newsletters (see below); this must also be selected.

§ 2 Data collection and use

  1. The data needed for use

    When using deliv24.com, deliv24.com automatically saves the data (mainly that needed for use of the platform) on the process of use. This data primarily includes IP address, web pages you visited, duration of visit of the site, and the user's location. This data is used particularly in order to anonymously analyze, store and evaluate the user behavior, and thus continually improve service and develop it further.

    At the same time, the third party providers are involved to provide services to the analysis, storage and evaluation of anonymous user data. For example, deliv24.com uses Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics uses the so-called "Cookies", text information, which is stored on your computer and makes it possible to analyze your use of a particular website. Information about your use of a particular website, compiled with the help of Cookies (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of a particular website, to compile reports on website activity for the site operators and provide follow-up services related to the Internet use and use of the site. In addition, Google will transmit this information to third parties if the law permits this or these third parties process data for Google under instructions. Google in any case would not use either your IP address or other data obtained by Google to come into contact with you.

    You can prevent the installation of Cookies by appropriate settings on your browser; however, we emphasize that in this case you may not be able to use the full functionality of this site to the fullest. By using this site, you agree to the processing of data about you by Google in the manner described above and for the aforementioned purpose. The data collection and storage can be contradicted on this link at any time with effect for the future: http://tools.google.com/dlpage/gaoptout.

  2. Personal data

    Personal data, i.e. information about identified or identifiable person (the definition of the term in accordance with the law to be found in § 3, para. 1 of BDSG) is not collected by deliv24.com automatically. In order to give deliv24.com the possibility to collect the users' personal data, you must first enter them in the Forms or Text Entry Boxes on deliv24.com, and before that to confirm your consent with the fact that they can be collected and used by deliv24.com.

    After entering of personal data into the Forms or Text Entry Boxes, the user must agree with the provisions of data protection. This occurs when "sending" data by activating the respective "Pay" button below the input field. Sending data without activating the selection box (Opt-Out) and therefore consent to the privacy policy is not technically possible. In this regard, the entered data is transmitted from deliv24.com to the system only when there is consent with the provisions of protection of personal data.

    By agreeing to these data protection provisions, the customer authorizes deliv24.com to collect and use the entered personal data. After sending the data, deliv24.com automatically creates a password-protected account, where you can see the entire user's personal data. This personal data will be used for the implementation and enforcement of contractual relations and calculations or orders, including the following actions like complaints, queries, calculations, etc. For this purpose, it is imperative for deliv24.com to transfer personal data to the respective dealers or delivery services.

    The customer shall be entitled to delete his/her account at any time. In this case, his/her personal data will be either deleted or blocked if they are still needed for the implementation and enforcement of contractual relations and calculations or orders, including the following actions like complaints, queries, calculations, etc., and for this purpose will be used further.

    Sending of advertising or newsletters with a view not punishable by law occurs only in the event that according to §§ 4, 5 of the provisions on the protection of personal data the client has given a special consent effective only as long as the customer does not withdraw his/her consent.

    Moreover, personal data is used by deliv24.com for the purpose of market analysis. For this purpose, it is processed and evaluated in a classified form, for example in the form of the statistics of customer groups, delivery areas and market areas.

    deliv24.com shall not transmit or open personal data to third parties, except for certain dealers or delivery services for the purpose of implementation and enforcement of contractual relations and calculations or orders, including the following actions like complaints, queries, calculations, etc. Exceptions also apply to companies that are associated with deliv24.com in accordance with § 15 of the Law on Joint Stock Companies.

    By agreeing with the provisions on the protection of personal data, the client expressly agrees precisely with these provisions on the protection of personal data. Consent to the sending of advertising according to §§ 4, 5 of the provisions on the protection of personal data is only valid if the customer has activated a special box, confirming the subscription to newsletters.

  3. Cookies

    When using deliv24.com, the information about the user is saved on the computer, the so-called "Cookies", which provide a hassle-free use of the service and enable the particularly high ease of use. Cancellation of Cookies is possible after each visit to the site - for this purpose, the user must follow the instructions of the respective "Browser" program of access.

    If Cookies have not been removed, then the next user on his visit from the same computer can get the address and other entered data of the previous user. It is stored in the system for reasons of convenience.

§ 3 NOTE: Revocation concerning data collection and use in accordance with § 2

The user is hereby informed that he/she may at any time revoke his/her consent to the use of his/her personal data in the future in whole or in part. For this purpose, specifying the reason is not required. deliv24.com reserves the right to delete all personal data, in particular the user account, or, if storage is permitted or required by law, to block it temporarily, if the user revokes his/her consent for the use of part of the entered data or the aforementioned purposes of use.

§ 4 Explicit consent to receive newsletters

By clicking (activating) the corresponding button on the checkout page or the order page when placing his/her order, confirming the consent to receive newsletters (Opt-In method), the user also agrees with the above agreements on the protection of personal data and the terms of use and unequivocally agrees with receiving e-advertising. At the same time, deliv24.com is entitled to advertise its own products and services of any kind. Advertising goods and services of partner companies is also admissible. Retransmission of advertising information from a third party, i.e. companies that are not associated with deliv24.com according to § 15 of the law on joint-stock companies, does not occur. Generally, the order can be carried out without clicking the corresponding button on the checkout page or the order page. The status of the user with respect to his or her consent to receive advertising is stored in his/her account (compare § 2 of the provisions on the protection of personal data) and can be removed therefrom or viewed at any time in the same place.

§ 5 NOTE: withdrawal of consent for the sending of newsletters in accordance with § 4

The user always has the right to revoke his/her explicit consent to the sending of newsletters with effect for the future.

§ 6 Information, revocation

The user has the unequivocal right to get information about his/her personal data stored on deliv24.com. To obtain such information with questions or statements about revocation in accordance with §§ 3, 5 of the provisions on the protection of personal data, the user may at any time contact the email address info@deliv24.com.

Thank you for your attention.

Terms of Use as of: 01/01/2013

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